Patient Concierge & Front Desk Specialist (Medical Office)

Trinity Health Corp.; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful patient care

Job summary

Trinity Health IHA Medical Group is seeking a patient-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and high-quality patient care.

Responsibilities include welcoming patients, verifying information, scheduling appointments, answering calls, processing payments, and assisting with MyChart and record-keeping.

Qualifications

• High school diploma or GED required or equivalent.
• Course work in insurance/billing is preferred but not required.
• 1–2 years of experience in a medical or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Insurance/billing coursework (preferred)

Job description

Trinity Health IHA Medical Group is seeking a patient-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and high-quality patient care.

Responsibilities include welcoming patients, verifying information, scheduling appointments, answering calls, processing payments, and assisting with MyChart and record-keeping.