Patient Concierge & Front Desk Specialist

Integrity Care Group; Miami (OK); Presencial; USD 21 000 - 28 000; Tempo integral

Resumo da oferta

Integrity Care Group is seeking a Patient Service Specialist to manage all front office tasks, greet patients, verify insurance, collect co-pays, and ensure data integrity. The role emphasizes exceptional customer service, HIPAA compliance, and accurate data entry in a fast-paced clinic setting.

You will balance daily charges, support patient flow, and assist with referrals and chart management while maintaining confidentiality and a professional demeanor at all times.

Qualificações

• Experience handling front desk duties in a medical office.
• Understanding of patient intake, billing, and scheduling processes.
• Knowledge of HIPAA and patient confidentiality requirements.

Responsabilidades

• Greet patients warmly and manage the lobby flow to minimize wait times.
• Collect registration data, insurance information, and co-pays when required.
• Enter patient data accurately into the computer system and verify details.
• Confirm insurance coverage and verify eligibility during patient encounters.
• Explain HIPAA practices and ensure confidentiality of patient information.
• Assist with referrals, scheduling, and maintaining orderly patient charts.

Conhecimentos

Customer service

HIPAA compliance

Insurance verification

Data entry

Phone etiquette

Medical office software

Team player

Formação académica

High School Diploma or equivalent

Associates preferred

Ferramentas

EMR software

MS Office

Descrição da oferta de emprego

Integrity Care Group is seeking a Patient Service Specialist to manage all front office tasks, greet patients, verify insurance, collect co-pays, and ensure data integrity. The role emphasizes exceptional customer service, HIPAA compliance, and accurate data entry in a fast-paced clinic setting.

You will balance daily charges, support patient flow, and assist with referrals and chart management while maintaining confidentiality and a professional demeanor at all times.