Medical Front Desk Concierge

Integrity Care Group; Wichita, Northern (KS, KY); Hybrid; USD 36,000 - 56,000; Full time

Job summary

Integrity Care Group seeks a Patient Service Specialist to manage front desk operations, verify insurance, collect co-pays, and ensure patient data integrity. You will greet patients, schedule referrals, and maintain confidentiality in a fast-paced clinic environment.

Responsibilities include data entry, insurance verification, and continued customer service excellence, with a focus on accurate billing and regulatory compliance.

Qualifications

• High School Diploma or equivalent required; Associates preferred.
• Must obtain and maintain a current BLS certification.
• 1–3 years medical office experience preferred.
• Understanding of medical coding and billing required.
• Knowledge of OSHA, HIPAA, blood-borne pathogens, and related regulations.
• Proficient with common PC applications including Internet, Email, and Microsoft Office.
• Ability to supervise, train, and evaluate staff.

Responsibilities

• Greet patients and manage front desk communications with a focus on customer service.
• Verify insurance information, collect co-pays, and ensure data accuracy.
• Enter patient data into the computer system accurately and securely.
• Explain HIPAA practices and maintain confidentiality of patient information.
• Balance daily charges and safeguard received payments.
• Coordinate referrals and manage patient charts for efficient clinic flow.

Skills

Medical coding & billing knowledge

Regulatory compliance (HIPAA/OSHA)

Microsoft Office proficiency

Staff supervision/training

Customer service

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Internet

Email

Job description

Integrity Care Group seeks a Patient Service Specialist to manage front desk operations, verify insurance, collect co-pays, and ensure patient data integrity. You will greet patients, schedule referrals, and maintain confidentiality in a fast-paced clinic environment.

Responsibilities include data entry, insurance verification, and continued customer service excellence, with a focus on accurate billing and regulatory compliance.