Patient Concierge & Front Desk Specialist

Integrity Care Group; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Job summary

The Integrity Care Group is seeking a Patient Service Specialist to manage all front office activities, welcome patients, verify insurance, collect co-pays, and ensure patient data accuracy while upholding privacy standards.

You will greet and assist patients in the lobby, enter registration data, balance daily charges, schedule referrals, and support clinical staff while maintaining a clean reception area and confidential handling of information in a fast-paced healthcare setting in Oklahoma.

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• 1-3 years of medical office experience preferred.
• Understanding of medical coding and billing.
• Knowledge of OSHA, HIPAA, and patient privacy regulations.
• Proficient with Microsoft Office and standard PC applications.
• Ability to supervise, train, and evaluate staff.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner. Proactively inform patients about delays and expected wait times.
• Obtain registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enter patient data into the computer system.
• Verify patient's insurance and collect co-pays, co-insurance, and deductibles as required.
• Follow HIPAA guidelines and maintain confidentiality of patient and staff information.
• Balance daily charges and safeguard money received.
• Manage patient charts, arrange referrals, and transmit records as needed.
• Assist other staff in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Keep the lobby clean and stocked with necessary items.
• Identify and reduce financial risk; coordinate with auditing services as needed.

Skills

Medical coding

Billing

Regulatory compliance

MS Office

Staff supervision

Education

High School Diploma or equivalent

Associates degree preferred

Job description

The Integrity Care Group is seeking a Patient Service Specialist to manage all front office activities, welcome patients, verify insurance, collect co-pays, and ensure patient data accuracy while upholding privacy standards.

You will greet and assist patients in the lobby, enter registration data, balance daily charges, schedule referrals, and support clinical staff while maintaining a clean reception area and confidential handling of information in a fast-paced healthcare setting in Oklahoma.