Patient Concierge & Front Desk Specialist

Vantage Care Management; Oaklands (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Vantage Care Management in Massachusetts is seeking a friendly, detail-oriented front desk receptionist to greet visitors and coordinate with staff. You will handle multi-line calls, direct inquiries, and assist with basic administrative tasks in a fast-paced healthcare environment.

The role requires professionalism, empathy, and the ability to stay calm under pressure while ensuring accurate data entry and timely communication with patients, families, and providers.

Responsibilities

• Greet patients, visitors, and families with a positive, helpful attitude and provide exceptional customer service
• Direct visitors to various locations and ensure smooth check-in/out of the building
• Answer phones for a multi-line system and forward/return calls promptly
• Handle and dispatch emergency and non-emergency messages
• Maintain confidential resident and patient information and enter demographics into the system
• Process AP invoices and payments including coding and data entry, and scan documents into management systems
• Distribute mail and packages throughout the office and monitor alarms when applicable
• Respond to emergencies following established protocol and communicate effectively in routine and high-stress situations
• Keep lobby organized, clean, and professional, and support coworkers as needed
• Adhere to customer service standards, showing empathy, courtesy, and respect for others
• Perform related duties as required

Job description

Vantage Care Management in Massachusetts is seeking a friendly, detail-oriented front desk receptionist to greet visitors and coordinate with staff. You will handle multi-line calls, direct inquiries, and assist with basic administrative tasks in a fast-paced healthcare environment.

The role requires professionalism, empathy, and the ability to stay calm under pressure while ensuring accurate data entry and timely communication with patients, families, and providers.