Front Desk & Customer Service Specialist

Vantage Care Management; West Springfield (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Vantage Care Management is seeking a receptionist to provide general office support, greet visitors, answer calls, and perform clerical tasks. The role emphasizes strong customer service, organization, and communication skills in a fast-paced setting.

The successful candidate will handle mail, coordinate express shipments, maintain supplies, and assist with standard office duties while upholding the company’s 5 Star service standards.

Qualifications

• High school diploma or equivalent (GED) required.
• 6 months to 1 year of relevant experience and/or training preferred.
• Strong organizational skills required.
• Excellent verbal and written communication skills; exceptional interpersonal skills.
• Ability to work independently and take direction on assigned tasks.
• Proficient with Microsoft Office and other software; keyboarding skills required.

Responsibilities

• Answers and directs callers to appropriate associates, directing to voicemail when needed.
• Greets and directs visitors to the company.
• Provides callers with information such as address, directions, fax numbers, and website.
• Receives, sorts, and forwards incoming mail; maintains and routes publications.
• Coordinates pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assists in ordering, receiving, stocking and distribution of office supplies.
• Assists with photocopying, faxing, filing and collating as needed.
• Applies the 5 Star customer service approach in all tasks.

Job description

Vantage Care Management is seeking a receptionist to provide general office support, greet visitors, answer calls, and perform clerical tasks. The role emphasizes strong customer service, organization, and communication skills in a fast-paced setting.

The successful candidate will handle mail, coordinate express shipments, maintain supplies, and assist with standard office duties while upholding the company’s 5 Star service standards.