Patient Concierge & Front Desk Associate

Merrimack Health; Lawrence (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Merrimack Health in Lawrence, MA is seeking a friendly receptionist to guide visitors and answer telephones at the main lobby. You will provide patient and guest information, help locate appointments, and Direct people to the correct departments.

The ideal candidate has a high school diploma and at least two years in customer service, strong computer skills (email and MS Word), and experience with a multi-line phone system. Paragon EMR experience is a plus.

Qualifications

• High school diploma or equivalent.
• Two years of experience in dealing with the public/customer service.
• Excellent computer skills including email and MS Word.
• Experience using a multi-line phone system.

Responsibilities

• Direct visitors and callers to the appropriate hospital services and staff.
• Provide information and directions to patients and visitors, helping them find appointments and departments.

Skills

Customer service

MS Word

Email

Phone system

Education

High school diploma or equivalent

Tools

Multi-line phone system

Paragon EMR

Job description

Merrimack Health in Lawrence, MA is seeking a friendly receptionist to guide visitors and answer telephones at the main lobby. You will provide patient and guest information, help locate appointments, and Direct people to the correct departments.

The ideal candidate has a high school diploma and at least two years in customer service, strong computer skills (email and MS Word), and experience with a multi-line phone system. Paragon EMR experience is a plus.