Compassionate Front Desk Receptionist (Multi-Phone)

Vantage Care Management; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Vantage Care Management is seeking a Front Desk Receptionist in Worcester, MA. The role involves greeting visitors, directing them appropriately, and providing exceptional customer service in a professional, calm manner.

Responsibilities include answering a multi-line phone system, handling messages, coordinating with staff, and maintaining lobby and resident records with attention to privacy and accuracy.

Qualifications

• Experience with a multi-line phone system.
• Nursing home setting preferred.
• Must be pleasant and professional.

Responsibilities

• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service.
• Direct visitors to various locations and assist with check-in/check-out.
• Answering phones for a multi-line phone system and dispatch messages as needed.
• Handle emergency and non-emergency messages.
• Enter resident demographics into Point Click Care and maintain client accounts.
• Process AP invoices and payments including coding and data entry.
• Maintain lobby in an orderly and clean manner.

Skills

Greeting visitors

Phone system handling

Customer service

Communication skills

Multitasking

Team collaboration

Job description

Vantage Care Management is seeking a Front Desk Receptionist in Worcester, MA. The role involves greeting visitors, directing them appropriately, and providing exceptional customer service in a professional, calm manner.

Responsibilities include answering a multi-line phone system, handling messages, coordinating with staff, and maintaining lobby and resident records with attention to privacy and accuracy.