Patient-Focused Front Desk Specialist

Vantage Care, LLC; Worcester (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Vantage Care, LLC in Worcester, MA is seeking a friendly Front Desk Receptionist to greet visitors, manage check-ins, answer phones, and support staff with administrative tasks. The role requires a professional demeanor, strong communication, and a calm presence in a busy environment.

Responsibilities include handling multi-line phones, directing guests, maintaining patient and visitor records, and assisting with basic financial or clerical duties as needed.

Qualifications

• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Attention to detail and strong time management.
• Multitasking capability without compromising on quality.
• Experience in customer service preferred.

Responsibilities

• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
• Provides assistance and guidance to visitors, directing them to various locations.
• Ensure visitors are checking in and out of the building
• Get identification from agency, vendor visitors
• Answering phones for a multi-line phone system
• Answer, forward, and return calls in a timely manner
• Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
• Taking and dispatching emergency and non-emergency messages
• Remaining pleasant and professional with callers, and calm under pressure
• Working hand in hand with coworkers
• Check office voicemail, return calls and forward to other team members as necessary
• Entering resident demographics into Point Click Care
• Maintaining client account information
• Handling Protected Health Information
• Assist in the processing of AP invoices and payments including coding, filing, data entry
• Scan and store documents into document management systems or databases
• Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable
• Distribute mail/package deliveries throughout office
• Monitor Roam Alert alarms and respond in accordance with policy and procedure.
• Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.
• Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.
• Utilize the public address system and beepers in accordance with established procedures.
• Responds to emergency calls following established protocol.
• Communicate effectively during routine and emergency situations.
• Ensure that the lobby is maintained in an orderly and clean manner.
• Perform duties in a safe manner.
• Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
• Adhere to all aspects of Customer Service, some examples include the following:
• Working together, showing empathy, courteous communication, respect for others.
• Perform other related duties as required.

Skills

Professional communication

Attention to detail

Time management

Multitasking

Team player

Professional appearance

Job description

Vantage Care, LLC in Worcester, MA is seeking a friendly Front Desk Receptionist to greet visitors, manage check-ins, answer phones, and support staff with administrative tasks. The role requires a professional demeanor, strong communication, and a calm presence in a busy environment.

Responsibilities include handling multi-line phones, directing guests, maintaining patient and visitor records, and assisting with basic financial or clerical duties as needed.