Patient Concierge & Front Desk Specialist

Urology Austin; Midland (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short & Long Term Disability

401(k) with Employer Contributions

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Paid Holidays, No Weekends

Job summary

Urology Austin is looking for a Patient Service Representative in Midland, Texas. In this role, you will greet patients, act as a liaison, and ensure accurate information exchange between patients and practice staff.

The ideal candidate will have at least 2 years of medical office experience and strong customer service skills in a healthcare environment. Benefits include medical, dental, and vision insurance, 401(k), and paid time off.

Qualifications

• Minimum 2 years medical office experience, preferably in a surgical practice.
• Customer service experience in a healthcare environment preferred.
• Basic knowledge of insurance plans, including Medicare & Medicaid.
• Proficiency in computer software use, including Word, Excel and Outlook.

Responsibilities

• Greet patients with a smile and a positive attitude.
• Check-in all patients by obtaining accurate information at each patient visit.
• Work with the billing office to ensure proper entry of patient insurance information.
• Assist with telephone coverage as needed.
• Collect co-payments from all patients, as required.
• Maintain an accurate cash box, including end-of-day balancing.

Skills

Medical office experience

Customer service in healthcare

Knowledge of insurance plans

Computer proficiency

Tools

Word

Excel

Outlook

Job description

Urology Austin is looking for a Patient Service Representative in Midland, Texas. In this role, you will greet patients, act as a liaison, and ensure accurate information exchange between patients and practice staff.

The ideal candidate will have at least 2 years of medical office experience and strong customer service skills in a healthcare environment. Benefits include medical, dental, and vision insurance, 401(k), and paid time off.