Patient Service Representative

Urology Austin; Midland (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short & Long Term Disability

401(k) with Employer Contributions

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Paid Holidays, No Weekends

Job summary

Urology Austin is looking for a Patient Service Representative in Midland, Texas. In this role, you will greet patients, act as a liaison, and ensure accurate information exchange between patients and practice staff.

The ideal candidate will have at least 2 years of medical office experience and strong customer service skills in a healthcare environment. Benefits include medical, dental, and vision insurance, 401(k), and paid time off.

Qualifications

• Minimum 2 years medical office experience, preferably in a surgical practice.
• Customer service experience in a healthcare environment preferred.
• Basic knowledge of insurance plans, including Medicare & Medicaid.
• Proficiency in computer software use, including Word, Excel and Outlook.

Responsibilities

• Greet patients with a smile and a positive attitude.
• Check-in all patients by obtaining accurate information at each patient visit.
• Work with the billing office to ensure proper entry of patient insurance information.
• Assist with telephone coverage as needed.
• Collect co-payments from all patients, as required.
• Maintain an accurate cash box, including end-of-day balancing.

Skills

Medical office experience

Customer service in healthcare

Knowledge of insurance plans

Computer proficiency

Tools

Word

Excel

Outlook

Job description

Job Summary

At Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.

In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting. Better Medicine. Better Care.

The Patient Service Representative will greet all Urology Austin patients as they arrive, ensuring proper exchange of information between the patient and our practice. Further, since this position is often the first contact many patients have with Urology Austin, the purpose of this position is to act as a liaison between the patient, the Practice staff and the physicians.

Responsibilities and Duties

• Greet patients with a smile and a positive attitude.
• Check-in all patients by obtaining accurate and up-to-date demographic and insurance information at each patient visit.
• Work with the billing office as needed to ensure proper entry of patient insurance information.
• Assist with telephone coverage, as needed.
• Assist with insurance verification of new patients and established patients with new insurance.
• Collect co-payments from all patients, as required.
• Identify patient balance prior to the patient’s visit and collect patient balances, as required.
• Maintain an accurate cash box, including end-of-day balancing.
• Assist patient with completion of various medical documents, as needed.
• Assist with chart pulls for future visits and ensure all requested test results have been received as well as other medical records, as requested.
• Keep the waiting area clean and neat at all times, straightening chairs, keeping magazines neat and current, etc.
• Keep front desk check-in/check-out desk clean and neat at all times.

Qualifications and Skills

• Minimum 2 years medical office experience, preferably in a surgical practice.
• Customer service experience in a healthcare environment preferred.
• Basic knowledge of insurance plans, including Medicare & Medicaid.
• Proficiency in computer software use, including Word, Excel and Outlook.

Benefits

Urology Austin offers a competitive benefits package to eligible employees. Below are some of the benefits you may receive as an employee at Urology Austin.

• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• 401(k) with Employer Contributions and Profit Sharing
• Paid Time Off (PTO)
• Group Term Life Insurance
• Health Care & Dependent Care Flexible Spending Accounts
• Health Savings Account
• Employee Assistance Program (EAP)
• Competitive Wages
• Paid Holidays, No Weekends