Medical ReceptionistCall Center Rep Urology Required

Midtown Urology; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Savings bank

Training & development

Vision insurance

401(k)

Company parties

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Midtown Urology in Austin seeks a full-time Medical Receptionist/Call Center Float to join a small, fast-paced practice. Urology experience is preferred.

Candidate must multitask, learn quickly, and work independently, bringing dependability, friendliness, and excellent customer service to every patient interaction. This role crosses front desk, back checkout, and in-office call center duties, handling scheduling, payments, referrals, and medical records requests while maintaining a positive,

Qualifications

• Must be able to multitask, learn tasks quickly and work independently.
• Seeking a dependable, friendly superstar willing to commit long-term.
• Excellent customer service and strong communication skills essential.

Responsibilities

• Scheduling patient appointments, follow-ups, and procedures.
• Collecting copays and deductibles at check-in and bills owed to office.
• Verifying insurance and eligibility; guiding information flow from calls, faxes, scans, and emails.
• Completing medical records transmittals and requests; handling referrals and online referrals.
• Sending/receiving medical record requests; triaging a high volume of questions and concerns.
• Returning a high volume of patient voicemails; triaging calls and routing messages to staff.

Skills

Dependable

Friendly

Customer service

Multi-tasking

Team player

Detail oriented

Active listener

Communication

Problem solving

Independent worker

Job description

Benefits:

Health insurance

Paid time off

Savings bank

Training & development

Vision insurance

401(k)

Company parties

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Full-time Medical Receptionist/Call Center Float is needed for small fast paced Urology practice in Central Austin.

Urology experience is preferred.

Must be able to multitask, learn tasks quickly and work independently. We are looking for a superstar employee that is dependable, friendly, looking for longevity in a career and hard working with a good work ethic.

This role would entail being crossed trained in our front check-in office, back checkout office and our in office call center.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Being the face of our practice. Make each and every one on of our patients feel welcome and happy. Treat everyone as you would treat a friend or family member.

• Scheduling patient appointments, follow-ups, and procedures.

• Collecting copays and deductibles as well as bills owed to office at check-in.

• Verifying patients insurance and eligibility. (Knowledge of this process is a plus).

• Guiding the flow of information from the telephone, fax, scans, and emails to where it needs to go.

• Completing medical records transmittals and requests.

• Obtaining referrals and managing online incoming & outgoing referrals

• Sending and receiving medical record requests.

• Triaging a high volume of administrative and clinical questions from patients and properly handling patient’s concerns to completion.

-Returning a high volume of patient voicemails

• Properly triaging calls and routing messages/tasks to the appropriate staff/provider.

-Must be an independent worker and be able to efficiently time manage.

-Proficient in communication and documentation.

-Ability to work in an office setting. (This is not a remote position.)

What we are looking for:

• An extremely dependable person

• A friendly face.

• Excellent customer service skills

• Ability to multi-task and work as a team member.

• Detail orientated.

• Great listener and communicator, whether face-to-face, on the phone or online.

• Problem solver.

• Team player.

• Critical thinking skills.

• Ability to work independently

What we offer:

A competitive compensation package that includes:

• Medical insurance, Vision, Dental

• Paid time off

• Paid holidays

• Performance Based Bonuses/salary increases

• 401K