Patient Concierge - Medical Front Desk

Paycom; Denton (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Urology Clinics of North Texas in Denton, TX is seeking a Patient Coordinator to greet patients at check-in and assist with appointment preparation and paperwork.

Responsibilities include opening the office each morning, preparing forms, scanning insurance cards and licenses, collecting co-pays, directing patient questions, and supporting front desk operations to maintain accurate charts and a welcoming lobby environment.

Qualifications

• Must have interpersonal skills as well as verbal and written communication skills necessary to communicate effectively with physicians, nurses, patients, co-workers, hospital staff and others.
• Must maintain professional appearance and demeanor at all times.
• Must have the ability to multitask and pay close attention to detail.
• Must have the knowledge of medical office methods and procedures.
• Must have basic computer skills and an understanding of the practice’s computer system. (EMR/PM/Scheduling)
• Must have a High School Diploma or equivalent.

Responsibilities

• Opens the office every morning (to include unlocking the doors, turning on the lights, starting up the computers, preparing paperwork)
• Prepares AUA’s, New Patient, PQRI, and Medical History Forms.
• Scans patient’s insurance card and driver’s license and uploads to the patients chart. If the Benefits Sheet states “Scan Card” the employee is to email the Insurance Verification Representative for that physician.
• Responsible for having each patient review and sign his/her demographic sheet to ensure all information is up to date.
• Responsible for collecting co-payments, balances and large amounts prior to patient being seen by physician.
• Directs patient complaints or problems to the attention of the Front Desk Supervisor or Office Administrator.
• Prints off charge tickets for the next day and ensures all data from billing spreadsheets are on the charge tickets.
• Assists with check-out duties when necessary.
• Ensures all cabinets are stocked with daily work items.
• Performs other tasks and duties as may be added from time to time.
• Performs special projects as assigned by the administrator, supervisor, or other members of management.
• Maintains a basic understanding of urology-related conditions, diseases and procedures.
• Utilizes good communication skills during interactions with patients and co-workers.
• Achieves and maintains positive working relationships and rapport with colleagues, physicians, employees, and other health care providers to ensure quality delivery and promotion of health care.
• Responsible for lobby appearance. The lobby is expected to appear tidy at all times. The front desk employee should ensure there is always an assortment of magazines and newspapers in the lobby for patients to read. All magazines should be placed on the magazine rack/tables and garbage disposed of at the end of the day.

Skills

Interpersonal skills

Verbal and written communication

Professional appearance

Multitasking

Attention to detail

Medical office procedures

Basic computer skills

Education

High School Diploma or equivalent

Tools

EMR/PM/Scheduling

Job description

Urology Clinics of North Texas in Denton, TX is seeking a Patient Coordinator to greet patients at check-in and assist with appointment preparation and paperwork.

Responsibilities include opening the office each morning, preparing forms, scanning insurance cards and licenses, collecting co-pays, directing patient questions, and supporting front desk operations to maintain accurate charts and a welcoming lobby environment.