Patient Concierge & Front Desk Specialist

Pediatric Associates; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Pediatric Associates in Florida is seeking a friendly and organized receptionist to greet patients and visitors, manage appointments, and assist with chart handling and basic billing tasks. The role emphasizes professional communication and accurate data entry while upholding patient privacy.

The ideal candidate will have a high school diploma, strong verbal and written communication skills, and the ability to work with medical staff in a fast-paced environment.

Qualifications

• Ability to greet patients and visitors in a courteous, professional manner.
• Proficiency with basic computer systems and data entry.
• Strong communication and grammar for written and verbal messages.
• Maintain patient confidentiality and follow privacy policies.

Responsibilities

• Answer incoming calls courteously and screen calls.
• Schedule appointments per office policies.
• Greet patients/visitors and direct them appropriately.
• Assist with chart retrieval and EHR chart setup.
• Check-in/check-out patients and process payments and co-pays.
• Verify insurance and update records as needed.
• Post charges and payments and reconcile with procedures.
• Process referrals and provide information to patients.
• Sort and deliver mail and maintain lobby area.
• Attend staff and educational meetings.

Skills

Customer service

Professional communication

Data entry

Confidentiality

Education

High School diploma

Job description

Pediatric Associates in Florida is seeking a friendly and organized receptionist to greet patients and visitors, manage appointments, and assist with chart handling and basic billing tasks. The role emphasizes professional communication and accurate data entry while upholding patient privacy.

The ideal candidate will have a high school diploma, strong verbal and written communication skills, and the ability to work with medical staff in a fast-paced environment.