Pediatric Front Desk Specialist — Hybrid/Remote

Pediatric Associates; Jacksonville (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Pediatric Associates in Jacksonville, FL is seeking a friendly Medical Receptionist to welcome patients, collect payments, and manage front-desk tasks. The role supports daily office operations and ensures smooth patient flow between check-in and check-out processes.

Responsibilities include updating demographics, insurance verification, processing co-pays, and coordinating follow-up appointments. The candidate should have medical office experience and strong communication skills to interact

Qualifications

• Minimum 1 year experience in a medical office setting.
• Active and valid driver’s license required upon hire.
• Ability to learn Pediatric Associates procedures, policies and protocols.
• Proficient grammar, spelling, and verbal skills for patient communications.
• Ability to read, comprehend and follow instructions.
• Knowledge of medical terminology desired.
• Maintain patient confidentiality and privacy.
• Provide excellent customer service with professional greeting and etiquette.

Responsibilities

• Check-in patients, update demographics, insurance, PCP, and collect co-pays.
• Check-out patients, collect balances, provide visit summaries and referrals.
• Verify patient insurance status and contact patients when coverage is inactive.
• Post charges and payments; reconcile accounts.
• Scan and upload documents using the Document Management system.
• Sort and deliver mail; maintain a clean waiting area.
• Participate in staff and educational meetings.

Skills

Customer service

Phone etiquette

Medical terminology

Computer skills

Professional communication

Tools

Document Management System

Computer systems

Job description

Pediatric Associates in Jacksonville, FL is seeking a friendly Medical Receptionist to welcome patients, collect payments, and manage front-desk tasks. The role supports daily office operations and ensures smooth patient flow between check-in and check-out processes.

Responsibilities include updating demographics, insurance verification, processing co-pays, and coordinating follow-up appointments. The candidate should have medical office experience and strong communication skills to interact