Patient Care Concierge & Front Desk Specialist

ChenMed LLC; Houston (TX); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed is hiring a Care Facilitator in Houston, TX. You will greet patients, check them in/out, schedule appointments, and provide basic administrative support while delivering exceptional service to patients.

You're expected to manage scheduling, verify information, and assist with referrals as needed. A strong commitment to superior service and building trusting patient relationships is essential.

Qualifications

• High school diploma or equivalent required.
• Graduation from a Medical Assistant program preferred.
• Minimum 1 year of work experience in a medical clinic or similar environment.

Responsibilities

• Greet patients and check-in/check-out; schedule appointments and manage patient flow.
• Coordinate PCP and Specialist schedules and ensure top patients are scheduled every 13 days.
• Document patient information accurately in the EMR and handle messages.

Skills

Customer service

EMR systems

MS Office

Verbal communication

English fluency

Education

High school diploma

Medical Assistant program

Tools

Scheduling software

Microsoft Outlook

Job description

ChenMed is hiring a Care Facilitator in Houston, TX. You will greet patients, check them in/out, schedule appointments, and provide basic administrative support while delivering exceptional service to patients.

You're expected to manage scheduling, verify information, and assist with referrals as needed. A strong commitment to superior service and building trusting patient relationships is essential.