Patient Concierge & Front Desk Specialist

CloseKnit MSO; Columbia (MD); On-site; USD 33,000 - 43,000; Full time

Job summary

CloseKnit MSO in Columbia, MD is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors, delivering a welcoming and professional experience. You will support daily operations in a fast-paced healthcare setting.

Responsibilities include greeting patients, handling check-in/check-out, scheduling, answering calls, data entry, billing support, HIPAA compliance, and coordinating with clinical staff to maintain smooth patient flow and accurate records.

Qualifications

• High school diploma or equivalent; healthcare admin certification is a plus.
• Experience as receptionist or administrative role in healthcare preferred.
• Strong communication and interpersonal skills with diverse populations.
• Proficient with office equipment and EHR systems.
• Excellent organizational skills and ability to multitask.

Responsibilities

• Greet patients and visitors warmly, providing a friendly first impression.
• Assist with check-in/check-out and collect accurate information.
• Manage appointment scheduling, rescheduling, and confirmations.
• Answer calls promptly and direct inquiries to appropriate staff.
• Maintain clear communication with patients and healthcare providers.
• Perform data entry, maintain patient records, and handle correspondence.
• Support billing and insurance verification as needed.
• Keep front desk and waiting area organized and HIPAA compliant.
• Address scheduling conflicts and collaborate with team to improve flow.

Skills

Communication

Customer service

Multitasking

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Healthcare administration certification

Tools

Electronic Health Records (EHR)

Office equipment (computers, phones, printers)

Job description

CloseKnit MSO in Columbia, MD is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors, delivering a welcoming and professional experience. You will support daily operations in a fast-paced healthcare setting.

Responsibilities include greeting patients, handling check-in/check-out, scheduling, answering calls, data entry, billing support, HIPAA compliance, and coordinating with clinical staff to maintain smooth patient flow and accurate records.