Patient Concierge & Front Desk Coordinator

CloseKnit; Columbia (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

CloseKnit is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors. You will greet guests, assist with check-in/check-out, and manage appointments in a fast-paced healthcare environment.

Ideal candidates communicate clearly, stay organized, and maintain patient confidentiality while supporting billing verification and records management. The role emphasizes excellent service, team collaboration, and HIPAA compliance in a welcoming facility.

Qualifications

• High school diploma or equivalent; healthcare admin education a plus.
• Previous receptionist or admin experience in a healthcare setting preferred.
• Strong communication and interpersonal skills with diverse populations.
• Proficient with office equipment and EHR systems.
• Excellent organization, multitasking, and attention to detail.

Responsibilities

• Greet patients and visitors, providing a friendly first impression.
• Assist with check-in/check-out and collect accurate information.
• Schedule, reschedule, and confirm appointments; coordinate with staff.
• Answer calls promptly, direct inquiries, and relay messages.
• Perform data entry, manage patient records, and assist billing/verification.
• Maintain front desk and waiting area in a clean, organized state.
• Ensure HIPAA compliance and handle confidential information appropriately.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

HIPAA compliance

Customer service

Education

High school diploma

Tools

Office equipment (phones, printers)

EHR software experience

Job description

CloseKnit is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors. You will greet guests, assist with check-in/check-out, and manage appointments in a fast-paced healthcare environment.

Ideal candidates communicate clearly, stay organized, and maintain patient confidentiality while supporting billing verification and records management. The role emphasizes excellent service, team collaboration, and HIPAA compliance in a welcoming facility.