Patient Concierge & Clinic Coordinator

Convenientmd-; Hadley (MA); On-site; USD 27,552,000 - 34,440,000; Full time

Job summary

ConvenientMD is seeking a Medical Receptionist to be the first point of contact for patients in our clinics. You will greet patients, register new and existing records, collect payments, and help ensure timely visits while supporting the clinical team.

The role emphasizes patient interaction, organized multi-tasking, and proficiency with standard office software. Training and growth opportunities are available in a collaborative healthcare environment.

Qualifications

• High School Diploma or GED required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Compassionate, authentic, and patient focused.
• Technically savvy with Microsoft Office Suite or related software.

Responsibilities

• Greet patients and visitors in a welcoming and professional manner.
• Register patients and complete required forms with accurate information.
• Handle insurance and billing inquiries and provide clear information to patients.
• Manage patient reservations (online and walk-in) and registration to optimize satisfaction.
• Answer and direct phone calls in a professional and timely manner.
• Navigate multiple software systems to follow protocols established by our partner clinics.

Skills

Communication

Organization

Customer service

HIPAA compliance

Microsoft Office

Education

High School Diploma or GED

Tools

Electronic Medical Records

Reservation scheduling software

Job description

ConvenientMD is seeking a Medical Receptionist to be the first point of contact for patients in our clinics. You will greet patients, register new and existing records, collect payments, and help ensure timely visits while supporting the clinical team.

The role emphasizes patient interaction, organized multi-tasking, and proficiency with standard office software. Training and growth opportunities are available in a collaborative healthcare environment.