Healthcare Front Desk Concierge (Mon–Thu, No Weekends)

CloseKnit Primary Care; Columbia (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

CloseKnit Primary Care in Columbia, MD, is seeking a friendly Front Desk Receptionist to be the welcoming first contact for patients and visitors. You will handle check-ins, answer phones, and support scheduling while upholding HIPAA and patient confidentiality.

The role requires clear communication, organizational skills, and the ability to manage multiple tasks in a fast-paced setting. You will collaborate with clinical staff and office teams to ensure smooth patient flow, accurate records,

Qualifications

• High school diploma or equivalent required; healthcare admin cert is a plus.
• Previous receptionist/administrative experience, preferably in healthcare.
• Strong communication and interpersonal skills with diverse populations.
• Proficient with office equipment and EHR systems.

Responsibilities

• Greet patients and visitors, assist check-in/out, and gather needed info.
• Manage appointment scheduling: booking, rescheduling, confirmations.
• Answer calls promptly, route inquiries, and maintain clear communication with staff.
• Handle data entry, maintain patient records, and assist with billing/insurance verification.
• Maintain a tidy front desk and waiting area; manage office supplies with the office manager.
• Ensure HIPAA compliance and protect patient confidentiality.
• Collaborate with team to resolve scheduling conflicts and improve patient flow.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

EHR familiarity

Education

High school diploma or equivalent

Healthcare administration certification (plus)

Tools

EHR systems

Office equipment

Appointment scheduling software

Job description

CloseKnit Primary Care in Columbia, MD, is seeking a friendly Front Desk Receptionist to be the welcoming first contact for patients and visitors. You will handle check-ins, answer phones, and support scheduling while upholding HIPAA and patient confidentiality.

The role requires clear communication, organizational skills, and the ability to manage multiple tasks in a fast-paced setting. You will collaborate with clinical staff and office teams to ensure smooth patient flow, accurate records,