Medical Front Desk: Patient Concierge & Admin, 401K

DeKalb Health; Vigil (OH); On-site; USD 32,000 - 48,000; Part time

Benefits offered by this job

401K with generous company match

Job summary

Palmetto Primary Care Physicians in Columbia, SC, seeks a Medical Front Desk Representative to greet patients, verify demographics and insurance, collect co-pays, and schedule visits in a patient-friendly, HIPAA-compliant manner.

This non-exempt PRN role requires knowledge of medical terminology, EHR systems (eClinicalWorks), and strong communication; you will support the clinical team, manage calls, and maintain a clean, confidential front-office area.

Qualifications

• Knowledge of medical terminology and HIPAA regulations.
• Understanding of health insurance types (HMO, PPO, Medicare, Medicaid), co-pays, and deductibles.
• Experience with EHR/practice management systems (eClinicalWorks).

Responsibilities

• Greet and check in patients in a courteous, professional, and timely manner.
• Verify and update patient demographics and insurance information in the EHR/practice management system.
• Collect co-pays, deductibles, and outstanding balances at time of service.
• Schedule, reschedule, and confirm patient appointments via phone, in person, or through patient portal.
• Answer multi-line phone system, screen and route calls, and take accurate messages.
• Scan and upload patient documents into the EHR.
• Check patients out, schedule follow-up visits, and provide visit summaries or after-visit instructions.
• Maintain patient confidentiality and HIPAA compliance at all times.
• Coordinate with clinical staff on patient arrivals and scheduling changes.
• Maintain a clean, organized front office area.

Skills

Medical terminology

HIPAA privacy

Insurance knowledge

EHR practice management

Office equipment proficiency

Verbal and written communication

MS Office proficiency

Data entry accuracy

Organizational skills

Customer service

Basic math for payments

Education

High school diploma or GED

Associate's degree or medical office certification preferred

Tools

eClinicalWorks

Practice management software

Job description

Palmetto Primary Care Physicians in Columbia, SC, seeks a Medical Front Desk Representative to greet patients, verify demographics and insurance, collect co-pays, and schedule visits in a patient-friendly, HIPAA-compliant manner.

This non-exempt PRN role requires knowledge of medical terminology, EHR systems (eClinicalWorks), and strong communication; you will support the clinical team, manage calls, and maintain a clean, confidential front-office area.