Patient Concierge & Front Desk Specialist

AltaPointe Health; Citronelle (AL); On-site; USD 32,000 - 44,000; Full time

Job summary

AltaPointe Health in Citronelle, AL seeks a courteous front desk administrator to greet patients, verify appointments, and guide visitors. You will manage admissions and intake, populate EHR fields, verify insurance details, and assist with billing and payments.

The role requires strong multitasking, communication, and basic clerical skills, with a preference for prior medical front desk experience. This on-site position supports AltaPointe/Accordia operations and patient services.

Qualifications

• High school diploma or equivalent.
• Ability to multi-task and communicate effectively.
• Basic clerical skills and proficiency with standard office equipment.
• Previous medical front desk experience preferred.

Responsibilities

• Greets consumers in a professional and welcoming manner.
• Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
• Direct consumer to appropriate waiting area. Periodically monitor the waiting area to ensure consumers are called to his/her appointment.
• Completes admission process for new consumers.
• Direct consumer to complete the general intake forms and obtain appropriate insurance information.
• Accurately populate all fields as related to the admission process in the EHR system.
• Ensure that patient insurance information is correctly in the EHR system.
• Research self-pay patients in insurance eligibility websites (Waystar, Palmetto, BCBS, etc).
• Responsible for consumer payments.
• Collects consumer “out-of-pocket” costs (co-pays, deductibles, co-insurance) and prepares receipts.
• Prepares and makes deposits, if needed.
• Assists with Financial Assistance/Sliding Fee Discount Program applications.
• Assists consumers with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed.
• Communicate with consumers regarding proof of income requirements.
• Scheduling Calendar tasks: schedules return appointments, reschedules and cancels as needed, and enters unscheduled appointments.
• Enters unscheduled appointment into scheduling system (manual) and notify the clinician of arrival.
• Answers telephone in a professional and welcoming manner.
• Receives consumer requests for appointment/information and changes and directs callers to the appropriate person.
• Protects and maintains the confidentiality of all records and patient information.
• Ensurance all releases are completed accurately and scanned into Avatar via POS scanning.
• Assists with and coordinates with all organization personnel involved with release of protected health information.
• Performs quality assurance processes and administrative review audits.
• Completes assigned tasks in a timely manner and treats consumers with dignity and respect.
• Performs relief for other staff members and supports other AltaPointe/Accordia employees.

Skills

Customer service

Clerical skills

Medical terminology

Multitasking

Verbal communication

Office equipment

Education

High school diploma

Tools

Avatar

Scheduling system

EHR system

Job description

AltaPointe Health in Citronelle, AL seeks a courteous front desk administrator to greet patients, verify appointments, and guide visitors. You will manage admissions and intake, populate EHR fields, verify insurance details, and assist with billing and payments.

The role requires strong multitasking, communication, and basic clerical skills, with a preference for prior medical front desk experience. This on-site position supports AltaPointe/Accordia operations and patient services.