Patient Services Front Desk Coordinator

AltaPointe Health; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

AltaPointe Health in Mobile, AL seeks a friendly front desk assistant to greet clients, verify appointments, and guide them to the correct waiting area. You will complete admissions, collect insurance details, and ensure accurate entry in the electronic health record.

The role requires strong customer service, basic clerical skills, and familiarity with medical terminology. You will also handle payments, assist with financial assistance applications, and coordinate scheduling with clinicians.

Qualifications

• High School graduate or the equivalent.
• Exceptional customer service.
• Basic clerical skills.
• Use of standard office equipment including computers, copy and fax machines.
• Basic medical terminology.
• Previous medical/health front desk experience preferred.

Responsibilities

• Greets consumers in a professional and welcoming manner.
• Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
• Direct consumer to appropriate waiting area and monitor waiting area periodically.
• Completes admission process for new consumers and collects insurance information.
• Populate all fields in the EHR related to admission and ensure insurance data accuracy.
• Research self-pay patients in insurance eligibility websites.

Skills

Customer service

Multitasking

Communication

Clerical skills

Office equipment

Medical terminology

Education

High School diploma

Tools

Computers

Copy machines

Fax machines

Job description

AltaPointe Health in Mobile, AL seeks a friendly front desk assistant to greet clients, verify appointments, and guide them to the correct waiting area. You will complete admissions, collect insurance details, and ensure accurate entry in the electronic health record.

The role requires strong customer service, basic clerical skills, and familiarity with medical terminology. You will also handle payments, assist with financial assistance applications, and coordinate scheduling with clinicians.