Patient Access & Admissions Specialist

AltaPointe Health Systems; Mobile (AL); On-site; USD 32,000 - 38,000; Full time

Job summary

AltaPointe Health Systems in Mobile, AL seeks a professional front desk associate to greet consumers, verify appointments, and manage admissions using the EHR system. The role handles payments, insurance information, and scheduling while ensuring privacy and efficient communication with clinicians and patients.

The position requires high school diploma, strong customer service, and the ability to multitask in a fast-paced healthcare environment. Prior medical front desk experience is preferred.

Qualifications

• High School diploma or equivalent.
• Exceptional customer service and good communication skills.
• Ability to multi-task in a fast-paced office.
• Knowledge of basic medical terminology helpful.

Responsibilities

• Greet consumers in a professional and welcoming manner.
• Verify appointments and direct consumers to waiting areas.
• Complete admission processes and enter data in the EHR system.
• Collect co-pays, deductibles and assist with financial assistance applications.
• Schedule and manage appointments, and communicate changes to consumers and clinicians.
• Answer calls professionally and route requests appropriately.
• Maintain confidentiality of patient information and ensure proper release of records.

Skills

Greeting skills

Customer service

Phone etiquette

Attention to detail

Education

High School diploma

Tools

Avatar EHR

Scheduling system

Billing software

Job description

AltaPointe Health Systems in Mobile, AL seeks a professional front desk associate to greet consumers, verify appointments, and manage admissions using the EHR system. The role handles payments, insurance information, and scheduling while ensuring privacy and efficient communication with clinicians and patients.

The position requires high school diploma, strong customer service, and the ability to multitask in a fast-paced healthcare environment. Prior medical front desk experience is preferred.