Patient Concierge & Front Desk Coordinator

Complete Health; Pell City, Northern (AL, KY); Hybrid; USD 47,279,000 - 56,162,000; Full time

Job summary

Complete Health in Pell City, Alabama is looking for a full-time First Impression Receptionist to greet patients, answer inquiries, schedule appointments, and keep medical records and accounts up to date. The role emphasizes compassionate patient care, strong front-office skills with EMR (Athena), Word and Excel, and the ability to adapt to busy clinic activities across locations as needed.

Attention to detail, excellent communication, and a team-oriented approach are essential to maintain

Qualifications

• Experience working in a medical office preferred
• Strong front desk and patient scheduling skills
• Excellent communication and compassionate patient care
• Proficient with EMR systems and MS Office

Responsibilities

• Greet patients and visitors and handle inquiries
• Schedule appointments to optimize provider time
• Notify providers of patient arrival and delays
• Maintain patient records and accounts
• Manage patient billing and third-party claims
• Maintain reception area and confidentiality
• Travel to other locations as needed to support business
• Contribute to team effort by achieving related results

Skills

Multitasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Tools

Athena EMR

Word

Excel

Job description

Complete Health in Pell City, Alabama is looking for a full-time First Impression Receptionist to greet patients, answer inquiries, schedule appointments, and keep medical records and accounts up to date. The role emphasizes compassionate patient care, strong front-office skills with EMR (Athena), Word and Excel, and the ability to adapt to busy clinic activities across locations as needed.

Attention to detail, excellent communication, and a team-oriented approach are essential to maintain