Clinic Front Desk & Patient Services Specialist

AltaPointe Health; Crestview (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

AltaPointe Health is seeking a detail-oriented front desk/administrative assistant for its clinic in Crestview, Alabama. The role requires greeting patients, handling admissions, verifying insurance information, and entering data into the EHR.

You will process payments, assist with financial aid applications, and manage scheduling and phone inquiries. The ideal candidate has high school education, strong communication skills, and prior front desk experience in a medical setting.

Qualifications

• High School graduate and able to multitask in a fast-paced office.
• Strong Front Desk skills with excellent communication.
• Basic clerical abilities and proficiency with standard office equipment.
• Familiarity with medical terminology is a plus.
• Previous medical/health front desk experience is preferred.

Responsibilities

• Greet consumers professionally and verify sign-in on arrival.
• Direct customers to waiting areas and notify clinicians of arrivals.
• Complete admission process and collect insurance information.
• Enter data into the EHR system and verify patient details.
• Collect co-pays and process receipts; handle deposits if needed.
• Assist with Financial Assistance applications and related proof of income.
• Schedule appointments and manage calendar updates; reschedule when needed.
• Answer phone calls professionally and route inquiries to the right staff.
• Maintain confidentiality of patient records and ensure proper releases.
• Perform quality assurance tasks and routine audits as assigned.

Skills

Exceptional customer service

Communication skills

Multi-tasking

Clerical skills

Professional demeanor

Education

High School diploma or equivalent

Tools

Office equipment usage

Computer basics

Job description

AltaPointe Health is seeking a detail-oriented front desk/administrative assistant for its clinic in Crestview, Alabama. The role requires greeting patients, handling admissions, verifying insurance information, and entering data into the EHR.

You will process payments, assist with financial aid applications, and manage scheduling and phone inquiries. The ideal candidate has high school education, strong communication skills, and prior front desk experience in a medical setting.