Patient Concierge & Front Desk Specialist

Integrity Care Group; Broken Arrow (OK); On-site; USD 28,000 - 40,000; Full time

Job summary

Integrity Care Group is seeking a patient service specialist to manage front office duties including reception, insurance verification, and data integrity. You will greet patients, collect co-pays, and ensure confidentiality in a fast-paced medical setting.

The role supports staff to maintain orderly lobby operations, accurate patient records, and smooth patient flow while delivering excellent customer service.

Qualifications

• Minimum high school diploma required, associate degree preferred.
• BLS certification required or obtainable.
• Experience in medical office settings is preferred.
• Strong customer service and data entry skills essential.

Responsibilities

• Greet patients and manage lobby flow with courteous, professional service.
• Verify insurance information and collect co-pays/deductibles as applicable.
• Enter patient data accurately into the computer system.
• Maintain patient confidentiality per HIPAA guidelines.
• Assist with referrals, scheduling, and maintaining lobby supplies.

Skills

HIPAA compliance

Customer service

Data entry

Medical terminology

Supervising staff

Education

High School Diploma or equivalent

Associate degree preferred

BLS certification

Tools

Microsoft Office

Internet/Email

Job description

Integrity Care Group is seeking a patient service specialist to manage front office duties including reception, insurance verification, and data integrity. You will greet patients, collect co-pays, and ensure confidentiality in a fast-paced medical setting.

The role supports staff to maintain orderly lobby operations, accurate patient records, and smooth patient flow while delivering excellent customer service.