Patient Concierge & Front Desk Registration

Riverside Healthcare; Coal City (IL); On-site; USD 24,000 - 29,000; Full time

Job summary

Riverside Healthcare in Coal City, IL is seeking an organized Front Desk Registration Staff member to be the first contact for patients and visitors. You will manage registration, scheduling, insurance verification, and payments while delivering friendly, professional service.

Key responsibilities include greeting patients, answering calls, entering data in the EMR, and maintaining a positive reception area.

Qualifications

• Greet patients and escort to exam rooms, ensuring a positive experience.
• Answer telephone calls professionally and take accurate messages.
• Assist patients with electronic registration and accurate data entry into the EMR.

Responsibilities

• Maintain front desk and reception areas, ensuring readiness at start of business hours.
• Identify patients’ needs and assist with insurance verification and scheduling as needed.

Education

High school diploma or equivalent

Job description

Riverside Healthcare in Coal City, IL is seeking an organized Front Desk Registration Staff member to be the first contact for patients and visitors. You will manage registration, scheduling, insurance verification, and payments while delivering friendly, professional service.

Key responsibilities include greeting patients, answering calls, entering data in the EMR, and maintaining a positive reception area.