Patient Access Front Desk Specialist

US Oncology Inc.; Peoria (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer 


Life, short-term and long-term disable

Health Savings Account (HSA) & FSA

Paid time off and holidays

Employee Assistance Program (EAP)

Perks Program discounts

Job summary

Illinois CancerCare is seeking a friendly Front Office Receptionist for our Peoria clinic. You’ll welcome patients, register them, verify demographics and insurance, collect co-pays, and support billing questions. You’ll work closely with treatment teams to ensure a smooth patient experience from check-in through registration.

You will also obtain signatures on consent forms, update EMR records, and help maintain a neat lobby and welcoming environment for patients and visitors.

Qualifications

• High school diploma or GED (required).
• Experience in a medical office setting preferred.
• Strong customer service and communication skills.
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet and receive all who enter the Peoria campus.
• Check-in patients, verify demographic information, and notify registrars of insurance changes.
• Collect co-pays or document reason for no collection; collect ABN payments as instructed.
• Communicate with clinical departments regarding patient needs before the next step.
• Complete New Patient registration including paperwork, insurance cards, ID, and patient photo.
• Explain and obtain signatures on Patient Financial Agreement, HIPAA, E-Prescribing Consent, and Release forms.
• Identify indigent/reimbursement problems and provide information on Financial Hardship.
• Follow-up to ensure data completeness; assist with basic billing questions.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Job description

Illinois CancerCare is seeking a friendly Front Office Receptionist for our Peoria clinic. You’ll welcome patients, register them, verify demographics and insurance, collect co-pays, and support billing questions. You’ll work closely with treatment teams to ensure a smooth patient experience from check-in through registration.

You will also obtain signatures on consent forms, update EMR records, and help maintain a neat lobby and welcoming environment for patients and visitors.