Front Desk Care Associate — Patient Experience Pro

Riverside Healthcare; Kankakee (IL); On-site; USD 23,419 - 28,929; Full time

Job summary

Riverside Healthcare in Kankakee, IL is seeking an organized Front Desk Registration Staff member to be the first point of contact for patients and visitors. You will manage the registration process, verify insurance, collect payments, schedule appointments, and support smooth patient flow with friendly, professional service.

Responsibilities include greeting patients, assisting with electronic registration, data entry in the EMR, and maintaining a welcoming front desk.

Qualifications

• High school diploma or equivalent preferred.
• Experience with patient registration or front desk duties is beneficial.
• Strong communication and customer service skills are essential.

Responsibilities

• Register patients according to clinic protocols, including verifying insurance and collecting payments.
• Assist patients with electronic registration and data entry in the EMR.
• Greet patients, answer calls, and maintain a welcoming front desk.

Skills

Customer service

Phone etiquette

EMR data entry

Insurance verification

Scheduling

Cash handling

Education

High school diploma

Tools

EMR software

Job description

Riverside Healthcare in Kankakee, IL is seeking an organized Front Desk Registration Staff member to be the first point of contact for patients and visitors. You will manage the registration process, verify insurance, collect payments, schedule appointments, and support smooth patient flow with friendly, professional service.

Responsibilities include greeting patients, assisting with electronic registration, data entry in the EMR, and maintaining a welcoming front desk.