Patient Concierge & Front Desk Partner

Gather Health; Quincy (MA); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision benefits

Paid time off and holidays

401(k) with company match

Résumé du poste

Gather Health is seeking a Practice Operations Partner to greet patients, manage calls, schedule appointments, and coordinate insurance claims in a clinic setting. The role acts as the face of the practice and collaborates with care teams to ensure smooth operations.

Requirements include a high school diploma or GED and at least two years in a front desk role within healthcare. Proficiency with EHRs and basic office tools is expected.

Qualifications

• High school diploma or GED.
• Minimum two years of front desk/administrative experience in healthcare.
• Strong verbal, written, and reading English skills.

Responsabilités

• Greet patients and direct them to the appropriate care-team members.
• Handle inbound/outbound calls and triage appointment requests.
• Prepare insurance claims and coordinate documentation.
• Facilitate transportation scheduling and follow-up appointments.
• Assist with scheduling and insurance verification and copay collection.
• Support the practice operations team as needed.

Connaissances

Front desk

Healthcare experience

Customer service

Bilingual (Creole/Spanish/Mandarin/CE

Formation

High school diploma or GED

Outils

Athena EHR

Outlook/Office tools

Description du poste

Gather Health is seeking a Practice Operations Partner to greet patients, manage calls, schedule appointments, and coordinate insurance claims in a clinic setting. The role acts as the face of the practice and collaborates with care teams to ensure smooth operations.

Requirements include a high school diploma or GED and at least two years in a front desk role within healthcare. Proficiency with EHRs and basic office tools is expected.