Patient Access & Front Desk Coordinator - Medical Practice

Gastro Health; MIDDLETOWN (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Gastro Health is seeking a Front Desk Representative to support our patient-first care centers. The role involves welcoming patients, managing front-desk workflows, and coordinating with physicians and staff to ensure accurate registration, insurance verification, and timely collection of balances.

The ideal candidate will have 2+ years in a medical setting, strong customer service and data entry skills, and the ability to multitask in a fast-paced office environment.

Qualifications

• 2+ years' experience in medical practice or a similar setting.
• Strong data entry and customer service skills.

Responsibilities

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, driver's license, or equivalent ID, and maintain insurance information.
• Verify registration forms are complete and obtain referring physician and primary physician information.
• Ensure the patient has a current referral on the date of service. Obtain referral if necessary.
• Verify insurance benefits and eligibility prior to office visits and procedures.
• Collect all applicable co-payment, coinsurance, deductible, or outstanding balances from the patient and post all payments collected.
• Ensure the time-of-service batch is balanced and closed daily.
• Research and assist patients with questions regarding balances including collecting applicable payments.
• Maintains cleanliness and neatness of lobby/reception area including stocking of business cards.
• Other duties as assigned.

Skills

Computer Literate

Customer Service

Data Entry

Effective Communicator

Knowledge of insurance carrier"s

Multi-tasker

Positive Attitude

Self-Directed

Team Player

Must be willing to cross-train

Job description

Gastro Health is seeking a Front Desk Representative to support our patient-first care centers. The role involves welcoming patients, managing front-desk workflows, and coordinating with physicians and staff to ensure accurate registration, insurance verification, and timely collection of balances.

The ideal candidate will have 2+ years in a medical setting, strong customer service and data entry skills, and the ability to multitask in a fast-paced office environment.