Patient Concierge & Front Desk Coordinator

Integrity Care Group; Cleburne (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Integrity Care Group is seeking a Patient Service Specialist to manage the front desk operations, verify insurance, collect payments, and ensure patient data integrity. You will greet patients, register data, and maintain confidentiality in a fast-paced medical office.

Excellent customer service is essential as you coordinate with providers, assist in referrals, and keep lobby areas clean and well-stocked. Prior medical office experience is preferred.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Certification in BLS must be obtained and maintained.
• 1-3 years medical office experience preferred.
• Understanding of medical coding and billing.
• Knowledge of OSHA, HIPAA, blood-borne pathogens.
• Competent with PC apps including Internet, Email, and Microsoft Office.
• Ability to supervise, train, and evaluate staff.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner and provide excellent customer service.
• Obtain registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enter patient data into the computer system.
• Verify insurance and collect co-pays, co-insurance, and deductibles per the insurance plan.
• Follow HIPAA guidelines and maintain confidentiality of patient, staff, and physician information.
• Balance daily charges and safeguard money received; multitask efficiently.
• Manage patient charts, arrange referrals, and share information with other medical entities.
• Assist in scheduling and following up on provider referrals.
• Keep lobby clean and stocked with necessary items.
• Seek methods to minimize financial risk and ensure compliant monitoring.
• The Clinic staff may include ancillary personnel supervised by professional staff.

Skills

Customer service

HIPAA

Data entry

Medical office software

PC applications

Education

High School diploma

Associates preferred

Tools

Microsoft Office

Internet/Email

Job description

Integrity Care Group is seeking a Patient Service Specialist to manage the front desk operations, verify insurance, collect payments, and ensure patient data integrity. You will greet patients, register data, and maintain confidentiality in a fast-paced medical office.

Excellent customer service is essential as you coordinate with providers, assist in referrals, and keep lobby areas clean and well-stocked. Prior medical office experience is preferred.