Patient Concierge & Front Desk Lead

Direct Orthopedic Care; Denton (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Direct Orthopedic Care in Denton, TX is seeking a Guest Ambassador to create a warm, professional first impression for every patient. You will manage arrival flow, collect information, verify benefits, and assist with scheduling, payments, and checkout in a fast-paced clinic setting.

The role requires excellent communication, empathy, and reliable computer skills, with a strong emphasis on HIPAA compliance and patient privacy. A collaborative team environment is offered.

Qualifications

• Greet guests and deliver courteous, attentive service.
• Maintain HIPAA compliance and protect PHI at all times.
• Be proactive, flexible and a strong team player.
• Demonstrate solid computer and phone skills.

Responsibilities

• Lead guest registration, benefits verification and checkout procedures.
• Collect guest payments at time of service.
• Oversee end-of-day closing procedures.
• Provide a genuine welcome and hospitality to guests.
• Maintain guest confidentiality and HIPAA compliance.
• Support office duties including mail distribution and lobby refreshment.

Skills

Active listening

Communication

Customer service

Teamwork

Attention to detail

Computer skills

Job description

Direct Orthopedic Care in Denton, TX is seeking a Guest Ambassador to create a warm, professional first impression for every patient. You will manage arrival flow, collect information, verify benefits, and assist with scheduling, payments, and checkout in a fast-paced clinic setting.

The role requires excellent communication, empathy, and reliable computer skills, with a strong emphasis on HIPAA compliance and patient privacy. A collaborative team environment is offered.