Medical Front Desk & Guest Experience Lead

Direct Orthopedic Care; Carrollton (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

Direct Orthopedic Care in Carrollton, TX seeks a Guest Ambassador who will be the first point of contact for DOC guests, ensuring tenacious caring from entry to exit.

You will manage registration, verify benefits, collect payments, open/close the clinic, coordinate with providers, answer phones, and maintain a welcoming, confidential lobby with HIPAA compliance. Strong communication and teamwork are essential; ability to lift up to 50 lbs.

Qualifications

• Experience in guest services or front desk preferred.
• Ability to collect payments and verify benefits.
• Proficient computer skills and HIPAA knowledge.
• Willingness to lift up to 50 lbs.

Responsibilities

• Greet guests and maintain a welcoming lobby.
• Notify providers of arrivals and manage guest flow.
• Verify benefits and collect payments.
• Answer phones and schedule appointments.
• Open and close the clinic; keep lobby clean.
• Protect PHI and ensure HIPAA compliance.

Skills

Guest service

Communication

HIPAA knowledge

Computer skills

Teamwork

Cash handling

Job description

Direct Orthopedic Care in Carrollton, TX seeks a Guest Ambassador who will be the first point of contact for DOC guests, ensuring tenacious caring from entry to exit.

You will manage registration, verify benefits, collect payments, open/close the clinic, coordinate with providers, answer phones, and maintain a welcoming, confidential lobby with HIPAA compliance. Strong communication and teamwork are essential; ability to lift up to 50 lbs.