Patient Concierge & Front Desk Coordinator

Direct-Orthopedic-Care; Carrollton (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Direct-Orthopedic-Care in Carrollton, Texas is seeking a Medical Receptionist to join our front desk team. You will welcome guests, verify insurance, collect payments, and schedule appointments while upholding HIPAA guidelines and a high standard of patient hospitality.

You will open and close the clinic, answer phones, update demographics, and ensure a smooth patient flow. The ideal candidate demonstrates strong communication and a friendly, professional demeanor to support our team's core

Qualifications

• Registration, benefits verification, and checkout procedures.
• Verify guest benefits and collect payments.
• Open/close clinic and maintain lobby area.
• Answer phones and schedule appointments following protocols.

Responsibilities

• Lead registration, benefits verification and check out procedures.
• Collect guest payments at time of service.
• Lead the end-of-day closing procedures.
• Provide a genuine welcome and lead hospitality efforts.
• Maintain guest confidentiality and ensure PHI is secure.
• Lead customer service protocols to ensure guests depart with questions answered.
• Handle office duties and maintain lobby area.

Skills

Communication skills

Customer service

HIPAA knowledge

Phone handling

Job description

Direct-Orthopedic-Care in Carrollton, Texas is seeking a Medical Receptionist to join our front desk team. You will welcome guests, verify insurance, collect payments, and schedule appointments while upholding HIPAA guidelines and a high standard of patient hospitality.

You will open and close the clinic, answer phones, update demographics, and ensure a smooth patient flow. The ideal candidate demonstrates strong communication and a friendly, professional demeanor to support our team's core