Physical Therapy Guest Concierge & Front Desk Lead

Direct-Orthopedic-Care; Frisco (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Direct-Orthopedic-Care in Frisco, TX seeks a Physical Therapist Guest Ambassador to greet and assist DOC guests from entry through exit. You will lead registration, verify benefits and handle checkout while maintaining HIPAA standards and secure PHI handling.

The role requires delivering a warm, professional welcome, coordinating with providers, and ensuring accurate payments and information are collected at every visit. This is an on-site position at our Frisco clinic.

Qualifications

• Guest-facing role requiring warmly welcoming patients
• Knowledge of HIPAA regulations and PHI security
• Strong communication with guests, providers and staff
• Ability to collect payments and verify benefits
• General office duties and front-desk responsibilities

Responsibilities

• Lead registration, benefits verification and checkout processes.
• Collect guest payments at time of service.
• Oversee end-of-day closing procedures.
• Provide a genuine welcome and hospitality to guests.
• Maintain guest confidentiality and HIPAA compliance.
• Ensure guests leave with answers and complete checkout.
• Handle front-desk tasks such as mail distribution and lobby upkeep.

Skills

Guest services

HIPAA knowledge

Communication

Payment collection

Office duties

Job description

Direct-Orthopedic-Care in Frisco, TX seeks a Physical Therapist Guest Ambassador to greet and assist DOC guests from entry through exit. You will lead registration, verify benefits and handle checkout while maintaining HIPAA standards and secure PHI handling.

The role requires delivering a warm, professional welcome, coordinating with providers, and ensuring accurate payments and information are collected at every visit. This is an on-site position at our Frisco clinic.