Patient Concierge & Front Desk - Growth & Benefits

Florida Medical Clinic; Tampa (FL); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

PSLF

Retirement match

PTO

Parental leave

Fertility benefits

Backup care for children/elders/pets

Résumé du poste

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Tampa, FL. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The role offers opportunities for education & career growth, tuition reimbursement, PSLF, leadership development, comprehensive health benefits, retirement contributions, and work-life balance with PTO and parental leave.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsabilités

• Schedules patient appointments according to practice scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Description du poste

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Tampa, FL. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The role offers opportunities for education & career growth, tuition reimbursement, PSLF, leadership development, comprehensive health benefits, retirement contributions, and work-life balance with PTO and parental leave.