Front Office Assistant — Growth, Benefits & Schedule

Florida Medical Clinic; Florida; On-site; USD 36,000 - 42,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support daily ambulatory/physician office operations at the Zephyrhills location. You will handle patient registration, telephone coverage, appointment scheduling, and referrals under supervision.

The role emphasizes accurate demographic data collection, adherence to policy, and courteous patient interaction to maintain high satisfaction and compliance with standards.

Qualifications

• High School graduate or equivalent.
• Six months’ experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to complies with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Customer service

Clerical office experience

Education

High School graduate or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support daily ambulatory/physician office operations at the Zephyrhills location. You will handle patient registration, telephone coverage, appointment scheduling, and referrals under supervision.

The role emphasizes accurate demographic data collection, adherence to policy, and courteous patient interaction to maintain high satisfaction and compliance with standards.