Front Office Assistant - Family Practice (Growth & Perks)

Orlando Health, Inc.; Tampa (FL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

PSLF program

Health insurance

Paid leave

Retirement contributions

Résumé du poste

Orlando Health is seeking a Front Office Assistant for its Florida Medical Clinic in Tampa. You will support ambulatory/physician office operations by handling patient registration, scheduling, phone coverage, and referrals under supervision of Practice Operations management.

The role requires a high school graduate with at least six months of clerical/customer service experience, plus a commitment to accuracy and patient satisfaction.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting

Responsabilités

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Connaissances

Patient registration

Appointment scheduling

Telephone handling

Interpersonal communication

Regulatory compliance awareness

Formation

High School graduate or equivalent

Description du poste

Orlando Health is seeking a Front Office Assistant for its Florida Medical Clinic in Tampa. You will support ambulatory/physician office operations by handling patient registration, scheduling, phone coverage, and referrals under supervision of Practice Operations management.

The role requires a high school graduate with at least six months of clerical/customer service experience, plus a commitment to accuracy and patient satisfaction.