Senior Medical Front Office & Patient Access

Florida Medical Clinic Orlando Health; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Medical Clinic Orlando Health in Tampa, FL is seeking a Front Office Assistant Sr. to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and referrals.

The role reports to Practice Operations leadership and site supervisors. Typical duties include coordinating referrals, managing the front desk workflow, and ensuring timely data entry, patient records handling, and adherence to policy standards.

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
• Two (2) years’ experience in a medical office environment.

Responsibilities

• Adheres and assures cmpliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Skills

Typing 30 wpm

ICD & CPT knowledge

Medical office experience

Education

High School diploma or equivalent

Tools

Practice management system

Job description

Florida Medical Clinic Orlando Health in Tampa, FL is seeking a Front Office Assistant Sr. to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and referrals.

The role reports to Practice Operations leadership and site supervisors. Typical duties include coordinating referrals, managing the front desk workflow, and ensuring timely data entry, patient records handling, and adherence to policy standards.