Urgent Care Front Desk Assistant — Growth & Benefits

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Retirement match

Paid parental leave

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals, under supervision.

The role emphasizes professional interactions with patients and families and requires accurate data collection and adherence to policies. The position supports registration, scheduling, and documentation tasks, with opportunities for growth through tuition reimbursement, benefits, and work life balance programs.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preferences.
• Obtain accurate patient demographics and insurance information.
• Process requests for medical records per policies and procedures.
• Demonstrate professional use of office equipment and handle telephone inquiries appropriately.
• Support effort to improve overall patient satisfaction and service quality.
• Maintain attendance in accordance with policies and applicable laws.

Skills

Patient registration

Appointment scheduling

Telephone coverage

Customer service

Clerical tasks

Education

High School diploma

Job description

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals, under supervision.

The role emphasizes professional interactions with patients and families and requires accurate data collection and adherence to policies. The position supports registration, scheduling, and documentation tasks, with opportunities for growth through tuition reimbursement, benefits, and work life balance programs.