Patient Care & Front Desk Coordinator

LifeStance Health Inc.; Brecksville (OH); Hybrid; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Practice Coordinator to manage the front office for the Brecksville, OH location. You will ensure exceptional patient service for in-person and telehealth visits, handle scheduling, payments, and insurance verifications, and support clinicians and staff.

The role requires strong multitasking, clear communication, and adherence to HIPAA guidelines, with opportunities to grow within a national mental health network and contribute to a patient-centered care model.

Qualifications

• High School diploma required; 1+ year in healthcare operations, customer service, or similar role preferred.
• Experience with front desk operations and patient scheduling is preferred.
• Proficient with Microsoft Office and EMR systems; HIPAA awareness is essential.

Responsibilities

• Manage front office daily activities for the practice location.
• Greet patients and check them in/out in a courteous manner.
• Assist patients with telehealth access and portal issues.
• Verify insurance eligibility and collect co-pays at time of service.
• Coordinate with clinicians and support staff to maintain appointment accuracy.
• Maintain a clean, organized, and welcoming office environment.

Skills

Multitasking

Communication

Microsoft Office

EMR systems

HIPAA compliance

Education

High School diploma or equivalent

Associate degree

Bachelor’s degree

Tools

EMR software

Scheduling software

Job description

LifeStance Health Inc. is seeking a Practice Coordinator to manage the front office for the Brecksville, OH location. You will ensure exceptional patient service for in-person and telehealth visits, handle scheduling, payments, and insurance verifications, and support clinicians and staff.

The role requires strong multitasking, clear communication, and adherence to HIPAA guidelines, with opportunities to grow within a national mental health network and contribute to a patient-centered care model.