Front Office & Patient Care Coordinator

Behavioral Health Practice Services LLC.; United States; On-site; USD 59,237,000 - 69,569,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D

Short/Long-Term Disability

Life Insurance

401(k) with employer match

Paid Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office daily activities, deliver quality service to in-person and remote patients, and support clinicians at a Northborough, MA location.

You will handle scheduling, patient check-in/out, billing inquiries, telehealth access, and coordination of clinician schedules while promoting LifeStance’s culture of care and operational excellence.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
• Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification and reach out to patients to resolve any issues.

Skills

Multitasking

Teamwork

Communication

HIPAA knowledge

MS Office proficiency

EMR systems

Education

High School diploma or equivalent

Associate degree preferred

Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office daily activities, deliver quality service to in-person and remote patients, and support clinicians at a Northborough, MA location.

You will handle scheduling, patient check-in/out, billing inquiries, telehealth access, and coordination of clinician schedules while promoting LifeStance’s culture of care and operational excellence.