Front Desk & Patient Support Specialist

Lifestance-Health; Sanford (FL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Sanford, FL is seeking a Practice Coordinator to manage front office operations for the local practice, ensuring friendly, efficient service for in-person and telehealth patients.

You will handle scheduling, patient check-in/out, eligibility verification, billing inquiries, and coordination with clinicians, while maintaining HIPAA compliance and a positive office culture.

Qualifications

• High School diploma or equivalent required.
• 1+ year experience in healthcare operations or customer service preferred.
• Associates or bachelor’s degree preferred.
• Ability to multitask and communicate clearly.

Responsibilities

• Manage front desk daily activities and patient check-in/out.
• Support patients via phone, email, portal; handle billing questions.
• Assist with telehealth access and patient scheduling.
• Coordinate with clinicians and maintain a positive office environment.
• Ensure paperwork, demographics, and chart prep are complete.

Skills

Multitask

Communication

Team player

HIPAA privacy

Education

High School diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office

EMR software

Job description

LifeStance Health in Sanford, FL is seeking a Practice Coordinator to manage front office operations for the local practice, ensuring friendly, efficient service for in-person and telehealth patients.

You will handle scheduling, patient check-in/out, eligibility verification, billing inquiries, and coordination with clinicians, while maintaining HIPAA compliance and a positive office culture.