Patient Concierge & Front Desk Coordinator

Mount Sinai; New York (NY); On-site; USD 24,000 - 46,000; Full time

Job summary

Mount Sinai Health System in New York is seeking a Patient Coordinator I to greet patients in person or by phone and manage initial data entry in the practice management system. The role includes verifying demographics and insurance, ensuring coverage for the physician seen, and coordinating with staff to prepare medical records for visits.

You will handle HIPAA paperwork, collect co-pays, schedule follow-ups, and support referrals and authorizations as needed, while maintaining wait-time

Qualifications

• High school diploma or GED required.
• Minimum of 1 year physician practice experience.
• Must complete on-site training (one week) provided by the practice.
• Prefer experience in a medical office setting with scheduling software.
• IDX or other practice management system experience preferred.

Responsibilities

• Greet patients in person or by phone and update insurance/demographics in the practice management system.
• Verify insurance coverage before or at arrival to ensure the physician accepts the patient's plan.
• Coordinate with staff to ensure patient medical records are ready for the physician.
• Process HIPAA paperwork and other institutional forms as needed.
• Collect or retrieve referrals or authorizations as required.
• Monitor waiting room status and communicate wait times to patients.
• Collect co-pays or collect payments as directed by billing staff and provide receipts.
• Schedule follow-up appointments and guide patients on records requests.
• Handle simple charge entry or enter payments and prepare cash deposits.
• Answer phones and schedule appointments in a call-center capacity.
• Adhere to HIPAA and all PHI handling regulations.

Skills

Physician practice experience

On-site training readiness

Medical office software familiarity

Education

High School graduate/GED

Tools

IDX

Practice management system

Job description

Mount Sinai Health System in New York is seeking a Patient Coordinator I to greet patients in person or by phone and manage initial data entry in the practice management system. The role includes verifying demographics and insurance, ensuring coverage for the physician seen, and coordinating with staff to prepare medical records for visits.

You will handle HIPAA paperwork, collect co-pays, schedule follow-ups, and support referrals and authorizations as needed, while maintaining wait-time