Patient Concierge & Front Desk Champion

ChenMed; Massachusetts; On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed is seeking a Care Facilitator in Massachusetts to warmly welcome patients, assist with check-in/out, and coordinate scheduling. This role acts as a patient advocate, ensuring accuracy in records, insurance verification, and smooth referrals within a fast-paced clinic.

You will support front-desk operations, manage communications, and contribute to HEDIS-related tasks, while engaging with patients to deliver exceptional service and build trust in ChenMed’s care.

Qualifications

• High school diploma or equivalent is required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• A minimum of 1 year of work experience in a medical clinic or similar environment is required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Greet and check patients in/out; schedule appointments and maintain lobby organization.
• Serve as gatekeeper for PCP/Specialist schedules and remind about follow-ups every 13 days.
• Use computer systems to add new patient information, print forms, respond to emails, and generate patient packets.
• Make courtesy calls and send greeting cards for patient anniversaries/birthdays.
• Answer phones, take accurate messages, and route to appropriate staff.
• Communicate clearly about ChenMed clinicians to patients and staff.
• Verify insurance and collect co-pays; schedule follow-ups and referrals as needed.
• Escort patients to exam rooms and ensure comfort and privacy.
• Support HEDIS initiatives for PCP and report hospitalizations and relevant metrics.
• Present surveys at checkout and escalate service issues when needed.
• Participate in daily/weekly huddles to share patient updates.
• Coordinate transportation and Uber/Lyft arrangements for patients.

Skills

Exceptional customer service

EMR knowledge

Microsoft Office

Professional communication

Attention to detail

English fluency

Travel up to 10%

Education

High school diploma or equivalent

Medical Assistant program (nationally accredited)

1 year medical clinic experience

BLS for Healthcare Providers

Tools

EMR systems

Job description

ChenMed is seeking a Care Facilitator in Massachusetts to warmly welcome patients, assist with check-in/out, and coordinate scheduling. This role acts as a patient advocate, ensuring accuracy in records, insurance verification, and smooth referrals within a fast-paced clinic.

You will support front-desk operations, manage communications, and contribute to HEDIS-related tasks, while engaging with patients to deliver exceptional service and build trust in ChenMed’s care.