Patient Experience Front Desk Champion

ChenMed LLC; Norfolk (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

ChenMed LLC is seeking a Care Facilitator in a busy medical clinic in Norfolk, VA. You will be the first point of contact for patients, handling check-in/out, scheduling, and basic administrative tasks to ensure a smooth patient experience.

The role requires strong customer service, familiarity with EMR systems, and the ability to communicate clearly with patients and clinical staff. Evening, weekend, and holiday availability may be required as part of the schedule.

Qualifications

• Irrespective of specialty, high service level is required.
• Graduation from a Medical Assistant program is preferred.
• At least 1 year of experience in a medical clinic or similar setting.
• BLS for Healthcare Providers is preferred.

Responsibilities

• Check patients in and out, schedule appointments and greet visitors.
• Verify patient insurance and collect copays when applicable.
• Answer phones, take messages, and direct inquiries to the appropriate team member.
• Escort patients to exam rooms and ensure comfort during visits.
• Support daily operations, including HEDIS-related needs and occasional transport coordination.

Skills

Customer service

EMR systems

Microsoft Office

Phone systems

Detail-oriented

English fluency

Education

High school diploma or equivalent

Medical Assistant program (preferred)

1 year medical clinic experience

BLS (preferred)

Tools

Excel

Word

Outlook

Scheduling software

Job description

ChenMed LLC is seeking a Care Facilitator in a busy medical clinic in Norfolk, VA. You will be the first point of contact for patients, handling check-in/out, scheduling, and basic administrative tasks to ensure a smooth patient experience.

The role requires strong customer service, familiarity with EMR systems, and the ability to communicate clearly with patients and clinical staff. Evening, weekend, and holiday availability may be required as part of the schedule.