Care Facilitator: Patient Experience Advocate

LE049 PMR Virginia Holding, LLC; Portsmouth (VA); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed LLC in Portsmouth, VA is seeking a Care Facilitator to be the first contact for patients, delivering exceptional customer service and supporting front desk operations.

The role includes checking patients in/out, scheduling, collecting copays, coordinating appointments, and maintaining patient records with the EMR system. Evening/weekend shifts may be required.

You will join a team focused on compassionate care, with opportunities to grow within our ChenMed family.

Qualifications

• High school diploma or equivalent required.
• A Medical Assistant program is preferred.
• At least 1 year of work in a medical clinic or similar setting.
• Basic knowledge of medical insurance and EMR systems.
• Ability to travel locally up to 10% of the time.

Responsibilities

• Greet patients and handle check-in and check-out and appointment scheduling.
• Maintain lobby organization and cleanliness and respond to inquiries.
• Schedule PCP and Specialist visits, manage referrals as needed.
• Document patient details and insurance information accurately.
• Collect copays and coordinate follow-up and transportation when required.
• Use EMR to update records, send emails, and generate patient packets.

Skills

Exceptional customer service

EMR knowledge

Fluent English

Microsoft Office

Education

High school diploma

Medical Assistant program preferred

1 year clinic experience

BLS preferred

Tools

EMR systems

Microsoft Office (Excel/Word/Outlook)

Job description

ChenMed LLC in Portsmouth, VA is seeking a Care Facilitator to be the first contact for patients, delivering exceptional customer service and supporting front desk operations.

The role includes checking patients in/out, scheduling, collecting copays, coordinating appointments, and maintaining patient records with the EMR system. Evening/weekend shifts may be required.

You will join a team focused on compassionate care, with opportunities to grow within our ChenMed family.