Patient Concierge & Front Desk Advocate

Palms Medical Group; Middleburg (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Wages

Comprehensive Health Coverage

Professional Development Opportunities

Employee Assistance Programs

Company Paid Life Insurance

401k with 5% Match

11 Paid Holidays

20 Days PTO

Recognition and Rewards

Community Impact

Descripción de la vacante

Palms Medical Group is seeking a Patient Advocate to manage front desk duties, greet guests, and support the clinic workflow. The role requires strong customer service, accurate data entry, and proficiency with EHR systems including Luma and Nextgen.

You will verify insurance, collect payments, and help coordinate appointments to ensure a positive patient experience. Ideal candidates are detail oriented, professional, and able to work with a diverse patient population.

Formación

• Must be organized, self-motivated, and detail oriented.
• Demonstrates strong front-facing customer service skills.
• Familiar with Luma and NextGen systems for patient data.
• Experience handling insurance verification and payments is a plus.

Responsabilidades

• Provide courteous, front facing customer service to patients.
• Greet patients, assist entry, and direct to services.
• Check-in and check-out patient flow and data accuracy.
• Verify insurance, collect payments, and manage demographics updates.
• Maintain orderly front desk and respond to inquiries professionally.
• Operate multi-line phone system and coordinate with care teams.

Conocimientos

Customer service

Front desk

Multiline phone system

Data entry

Luma

Nextgen

Insurance verification

Cash handling

Educación

High School Diploma or Equivalent

Herramientas

Luma

Nextgen

QueueMetrics

Microsoft Office

Descripción del empleo

Palms Medical Group is seeking a Patient Advocate to manage front desk duties, greet guests, and support the clinic workflow. The role requires strong customer service, accurate data entry, and proficiency with EHR systems including Luma and Nextgen.

You will verify insurance, collect payments, and help coordinate appointments to ensure a positive patient experience. Ideal candidates are detail oriented, professional, and able to work with a diverse patient population.